Claims Procedure

General Claims Procedure

The procedure below has been carefully thought through to ensure your insurance works for you at the time you need it most. In the event that a claim may arise, follow the steps below so we can take action as quickly as possible.

Report the incident to Burnett Insurance by telephone, facsimile or email, or Online wherever practicable, within 24 hours of the incident.

Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. 

For example:

  • Call the fire brigade, ambulance, police or other appropriate emergency service.

  • If during business hours, ensure the evacuation, if necessary, of staff and neighbours.

  • If critical machinery fails, commence investigations to locate replacement plant or services.

  • Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman.

  • Remove property which is exposed to further loss or damage to a more secure place if possible.

  • Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records.

Complete all claims documentation as soon as practicable (ensuring your ABN No. and Input Tax Credit entitlement are included) and forward to Burnett Insurance with any supporting documents.

Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.

It is impossible to give guidelines for procedures to follow in every claim, simply because of the nature of accidents –

  • they cannot be predicted

  • they do not follow set patterns

However, the above general procedures can be relied upon to cover most circumstances.